Questions & Answers
Find quick answers about setup, ordering, payments, features, and how the platform works
Getting started
Setup is usually quick. Once your menu, prices, photos and basic restaurant details are ready, your Kitchn ordering flow can be prepared and tested before going live. The exact timing depends on how many locations, menu items and custom options you need.
The Kitchn team can walk you through a live demo of the dashboard and guest ordering flow before you commit — reach out to talk through trial and pricing options for your restaurant.
Yes. The Kitchn team helps you get your menu, pricing and restaurant details set up in the dashboard, so your ordering flow is ready to test before it goes live.
As soon as your menu is published from the dashboard, guests can start ordering — most restaurants go live within days of finishing setup.
After you sign up, you'll set up your menu, prices and restaurant details in the Kitchn dashboard, test your ordering flow, and then go live to start taking direct orders.
Orders & operations
Yes. Orders come into one dashboard in real time, so your team can see everything coming in and manage volume during your busiest hours without missing an order.
Yes. The dashboard shows every order and its details at a glance, so your team can decide what to prepare first based on timing and order type.
Yes. Managers can see order status in the dashboard as it happens, making it easy to catch a delay early and act on it before a guest is affected.
Yes. Every order and its status lives in one dashboard, so front-of-house and kitchen staff are always looking at the same up-to-date information.
Yes. Dashboard analytics show order volume and timing trends you can use to plan prep and staffing around your busiest periods.
Guest experience
Yes. Your Kitchn ordering page has its own link you can share anywhere — Instagram, your Google Business Profile, your website — so guests can order directly.
Yes. You can add photos to any menu item from the dashboard, so guests can see what they're ordering before they choose.
Yes. Guests can customize orders with modifiers and add-ons, and the details carry straight through to your kitchen.
Yes. Guests can track their order status after checkout, so they always know where it stands without needing to call in.
Yes. Returning guests can reorder and check out faster, since Kitchn remembers their details from previous orders.
Payments & analytics
Yes. Every order in the dashboard shows its payment status, so your team always knows what's been paid and what's outstanding.
Yes. Dashboard analytics track average order value over time, alongside your other key ordering metrics.
Yes. Dashboard analytics break sales down by item, so you can see exactly which dishes bring in the most revenue.
Yes. Analytics show order volume by time of day, so you can line up staffing with when orders actually come in.
Yes. Dashboard analytics surface trends in order value and repeat orders, so you can see what's driving each.
Growth & support
Yes. Kitchn includes marketing tools — photography, website and in-store materials — to help you stay in front of guests after their first order and bring them back for more.
Yes. Promotions run through the same dashboard as your orders, so you can see how each one performs against real revenue.
Yes. Kitchn is built for direct online ordering with a flat subscription — no 30% marketplace commissions — so more of every order stays with your restaurant.
Yes. The dashboard is built to be simple for non-technical restaurant teams, so staff can get comfortable managing orders and menus quickly.
Once your restaurant is live, the Kitchn team is on hand to help with questions on your menu, orders, payments or dashboard setup.