Questions & Answers

Kitchn is an all-in-one online ordering platform for restaurants. You get your own branded ordering website where customers browse your menu, build a cart, and check out, plus a powerful dashboard where you manage menus, orders, promotions, payments, and reports.

Independent restaurants, cafés, food trucks, caterers, and multi-location restaurant groups that want to take orders online under their own brand, without paying marketplace commissions on every order.

No. If you can use email, you can use Kitchn. You manage everything from a simple dashboard, including menus, photos, hours, and promotions, and your storefront updates automatically.

Yes. You can manage multiple restaurants under one account, each with its own menus, hours, and settings, while viewing orders and reports across all of them from a single dashboard.

Yes. Every restaurant gets a branded online storefront on its own web address, styled with your logo, colors, and imagery. Customers order from you, not from a generic marketplace.

Sign up and follow our guided onboarding: add your restaurant details, upload your menu, connect payments, and go live. Our team is available to help at every step.

Your storefront goes live immediately. As soon as you complete onboarding, connect Stripe, and set up your menu, customers can start ordering. No developers, no lengthy website project.

Yes. Our onboarding flow walks you through building your menu with categories, items, photos, options, and pricing, and our support team can assist if you're migrating a large or complex menu.

A step-by-step setup covering your restaurant profile, menu, service options (pickup and delivery), payment account, and branding. You can preview your storefront before going live.

Absolutely. The Basic plan is free to start with nothing upfront, so you can launch and take real orders before deciding on a paid plan. You can also book a demo through our contact page and we will walk you through the storefront and the dashboard.

A fast, modern, mobile-friendly ordering site branded to your restaurant: your menu with photos, item options, cart, and a streamlined secure checkout.

Yes. Your storefront lives on your own dedicated subdomain, and you can point your existing restaurant domain at it so customers always find you at your own address.

Yes. Your storefront carries your restaurant's name, logo, banners, and imagery so the ordering experience feels like an extension of your brand.

Yes. The storefront is built mobile-first. Most customers order from their phones, and the experience is optimized for exactly that.

No. Customers can check out as guests. Returning customers can also save their details for faster reordering.

Yes. Your storefront supports English and Spanish. Customers can switch languages with one tap, and your menu content can be translated too.

Yes. Storefronts are built with search engines in mind, with proper page titles, descriptions, sitemaps, and language tags, so customers searching for your restaurant can find and order from your own site.

Yes. Images are optimized and served through a global content delivery network, so your storefront stays fast even with a photo-rich menu.

Orders appear instantly in your dashboard with real-time notifications, including an audible chime, so your team never misses one during a rush.

Yes. Customers can place orders for a future date and time, and Kitchn automatically dispatches them to your kitchen at the right moment.

Yes. CaterCart, our catering module, lets customers place larger, planned-ahead orders, and you can manage them alongside your everyday orders.

Simple and secure: customers review their cart, choose pickup or delivery, add any notes, and pay by card in a checkout flow designed to minimize abandoned orders.

From the Orders view in your dashboard you can see new, in-progress, and completed orders, update their status, and keep your kitchen and front-of-house in sync.

Yes. You choose which service types to offer (pickup, delivery, or both) and configure them per restaurant. On-demand courier delivery through Uber Direct is built in, so you don't need to run your own drivers.

Kitchn is powered by Stripe, a global leader in online payments. Customers pay by card at checkout, and order payments run through your own Stripe account, so funds land directly in your balance.

Payouts go directly to your bank account through your own Stripe account on Stripe's schedule (daily by default), with full visibility into every transaction. There is no middleman holding your funds.

The Basic plan is free, with a flat 5% service fee added to the customer's order at checkout. Essential and Premium plans add more advanced tools for a monthly subscription. See our Pricing page for current plans, and compare that to the commissions charged by third-party marketplaces.

All major credit and debit cards are accepted through our Stripe-powered checkout.

Yes. Card details are handled entirely by Stripe and never touch Kitchn's servers, keeping checkout aligned with industry (PCI) security standards.

Yes. Refunds are handled through your dashboard and processed back to the customer's original payment method.

Paid plans are billed monthly, or annually at a discount if you prefer. You can review invoices and manage your plan from the dashboard's Billing section, and upgrades or downgrades take effect at the start of your next billing cycle.

Yes. There are no long-term contracts. You can cancel at any time from the dashboard, and your plan simply stays active until the end of the period you already paid for.

The dashboard's menu builder lets you create categories, items, descriptions, photos, prices, and options. Changes appear on your storefront immediately.

Yes. Run separate menus, for example lunch, dinner, weekend brunch, or catering, each with its own items and availability.

Mark it unavailable with one click and it's instantly hidden or shown as unavailable on your storefront. Bring it back just as fast.

Yes. Build modifiers like sizes, toppings, sides, and preparation choices, with your own rules and pricing for each.

Yes. Upload photos for items and banners straight from the dashboard; Kitchn optimizes and delivers them for fast loading on any device. The Premium plan even includes professional menu item photography.

Yes. Create promotions with your own rules and schedule. Perfect for launch offers, slow-night specials, or rewarding loyal customers.

Yes. The Premium plan includes email marketing campaigns, so you can reach your customer base with offers and news. These are customers you own, not a marketplace.

Yes. Our agent program lets partners refer restaurants to Kitchn and earn rewards. Get in touch through our contact page to learn more.

Yes. Kitchn is fully integrated with Square. Your online orders flow straight into your Square point-of-sale, so in-store and online operations stay in sync.

Kitchn integrates with Uber Direct for on-demand delivery: a courier is dispatched for your order while the customer relationship, and the storefront, stay yours. You can also offer delivery with your own drivers or run pickup-only service.

Yes. With Square POS and Uber Direct delivery already live, Clover POS is next on the way, and we are continuously expanding the platform. Tell us what your restaurant needs, because customer feedback drives our roadmap.

Everything: track orders in real time, edit menus, manage restaurants, run promotions, review reports, handle billing, configure settings, and manage your team.

Sales and performance reports with clear charts and breakdowns, so you can see what's selling, when you're busiest, and how your business is trending.

Yes. Scheduled reports can be generated for you on a recurring basis, so the numbers you care about are always ready.

Yes. Invite team members with their own accounts, so managers and staff can work in the dashboard without sharing credentials.

Yes. The dashboard is fully responsive, so you can check orders and make changes from any device, anywhere.

It does. Choose light, dark, or follow your device's setting. Easy on the eyes during a late-night close.

Yes. The dashboard receives live notifications over a real-time connection, including sound alerts, the instant an order comes in.

Yes. Enable additional languages and translate your menu and storefront content from the dashboard, with built-in machine-translation assistance to pre-fill translations you can then fine-tune.

Yes. Set your default language and any additional supported languages per restaurant; customers can switch between them on your storefront.

Yes. Kitchn runs on Amazon Web Services with industry-standard encryption, secure authentication, and strict isolation between each restaurant's data.

Kitchn is built on AWS cloud infrastructure with redundancy, health monitoring, and a global CDN, engineered so your storefront is up when your customers are hungry.

You do. Unlike marketplaces, the customers who order through your Kitchn storefront are your customers. Their orders and relationship belong to your restaurant.

Updates are rolled out with zero-downtime deployment practices, and in the rare case of planned maintenance, your dashboard will display a notice in advance.

Every plan includes email support, Essential adds priority support, and Premium comes with a dedicated account manager. From onboarding to daily operations, real humans have your back.