Kitchn Catering SMS Alerts: Program Terms

Program terms for Kitchn Catering SMS Alerts: how restaurant owners and managers opt in, what we send, message frequency, and how to stop with STOP or get help with HELP.

Effective
October 4, 2026
Last updated
October 4, 2026
Related
Terms & ConditionsPrivacy Policy
Contents

These Program Terms apply to the Kitchn Catering SMS Alerts program (the "Program"), operated by Kitchn LLC ("Kitchn," "we," or "us"). They form part of, and are incorporated into, the Kitchn Terms & Conditions (Section 6.6). Our Privacy Policy explains how we handle your information.

1. What the Program Is

The Program sends text messages to restaurant owners and managers who use the Kitchn restaurant dashboard, to let them know when a new catering order or catering inquiry arrives for a restaurant they run. It is an operational alert service for business users. Kitchn does not send marketing or promotional text messages, and the Program does not send text messages to diners.

2. How You Join

The Program is open to the owner of a restaurant's Kitchn account and to the managers of each restaurant (users with the Location Owner role for that restaurant). You can join only for your own mobile number, and only from your own signed-in Kitchn dashboard account:

  1. Open Catering > Catering SMS Notifications for the restaurant.
  2. Enter your mobile number and select Send code. We send a one-time verification code to that number, only because you asked for it.
  3. Enter the code to confirm the number is yours.
  4. Check the box labeled "I agree to receive catering SMS notifications", which is shown with the Program disclosure and links to our Terms and Privacy Policy.

We record the date, time, and version of the disclosure you accepted, and we send you a text confirming that you have joined. Your consent applies to the restaurant you joined for. Joining for another restaurant takes a separate opt-in.

No one can join on your behalf. Turning on SMS alerts for a location does not enroll anyone, including the owner or manager who turned it on. Alerts go only to owners and managers who have completed every step above.

3. What We Send and How Often

  • Verification codes, when you request one.
  • A confirmation when you join.
  • Catering alerts: one text per new catering order or catering inquiry at a restaurant you joined for, with the order or inquiry number and a link to view it in the dashboard.

Message frequency varies with the restaurant's catering volume. Alerts are sent only while the restaurant's catering SMS setting is turned on.

Message and data rates may apply. Your mobile carrier's standard rates apply to messages you send and receive. Kitchn does not charge for the Program.

4. How to Stop

You can stop at any time:

  • Reply STOP to any message from us. You can also reply CANCEL, END, QUIT, or UNSUBSCRIBE. You may receive one final message confirming that you have been unsubscribed, and no further messages after that.
  • Uncheck the consent box in Catering SMS Notifications in the dashboard.

If you change the mobile number on your account, your consent for the old number ends automatically. To join again after replying STOP, reply START to our number and make sure the consent box is checked in the dashboard.

5. Help

Reply HELP to any message for help, or email info@orderkitchn.com.

6. Consent Is Not a Condition of Purchase

You do not have to join the Program to buy anything from Kitchn or to use the Kitchn dashboard. Catering orders and inquiries remain visible in the dashboard, and in any email or printer notifications the restaurant has set up, whether or not you join.

7. Your Mobile Number and Privacy

We use your mobile number and consent record only to run the Program. We do not share your mobile number or your SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not shared with any third party, except the service providers that deliver our messages for us (see Appendix A of our Privacy Policy). See Section 9 of our Privacy Policy for details.

8. Your Responsibilities

You must be the subscriber of, or authorized to use, the mobile number you enter. If you give up or lose that number, update it in the dashboard or reply STOP first. Restaurants using Kitchn must not enter, verify, or consent for a number that belongs to someone else.

9. Delivery

Text messages depend on mobile carrier networks. Kitchn and the carriers are not liable for delayed or undelivered messages. Do not rely on text alerts as the only way to learn about catering orders; check the dashboard.

10. Changes and Ending the Program

We may change these terms or end the Program. Changes are made as described in Section 36 of the Terms & Conditions, and we will update the "Last Updated" date above. If we end the Program, we will stop sending messages.

11. Contact

Kitchn LLC, 42590 Harlow Meadows Ter, Sterling, Virginia 20166. Email: info@orderkitchn.com.