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Business Growth

Preparing your kitchen for large catering orders

Author
Tamim Shoja
Published
Read time
5 mins

The difference between a catering order that goes smoothly and one that derails a whole service is almost never talent. It is preparation, and preparation depends on information arriving early and staying accurate.

Get the order in writing, once

Every detail that lives in someone’s head is a detail that can go missing on the day. Headcount, delivery or pickup time, allergies, utensils, setup notes: all of it should be captured in the order itself, visible to whoever is working that morning, not just whoever took the call.

Break the work backwards from the deadline

Large orders reward working backwards. If the food leaves at 11:30, when does packing start? When does cooking start? What can be prepped the night before? Writing the plan down turns a mountain into a checklist, and it shows immediately whether the order collides with your normal rush.

Say no to the wrong orders

A minimum lead time is not lost business, it is quality control. An order accepted with too little notice risks the big order, the regular service, and your reputation with both audiences at once. Let your ordering rules enforce the minimum so the kitchen never has to.

Handled this way, big orders stop being feared and start being what they should be: the most profitable, most predictable work of the week.

Give guests a better way to order — and your restaurant a better way to grow